Pre-orders and estimated timing
When pre-orders open, the product page and checkout will state the estimated dispatch window before payment. Estimates are not guaranteed delivery dates. If a material delay occurs, we will provide an update and available options, including cancellation where applicable.
Where we ship
Available destinations and shipping methods are shown at checkout. Orders can only be delivered to an address accepted by the checkout system and carrier. We may restrict shipping to certain regions during the pilot launch.
Rates, taxes, and import charges
Shipping charges and applicable sales taxes are shown before the order is submitted. For international orders, the recipient may be responsible for customs duties, brokerage, or import taxes unless checkout specifically states that those charges are included.
Processing and tracking
Once an order ships, available tracking information will be sent to the email provided at checkout. Tracking scans can take time to appear after the shipping label is created.
Address changes and undeliverable packages
Use the contact form immediately after ordering if an address is wrong. We cannot guarantee changes after fulfilment begins. Additional shipping charges may apply when a package is returned because the address was incomplete, refused, or not collected.
Loss or damage in transit
Report visible damage, missing contents, or a package marked delivered but not received as soon as reasonably possible. Keep the packaging and provide photos when available so we can investigate with the carrier.